Privacy policy

INFORMATION WE COLLECT ABOUT YOU

We use information for various purposes, such as managing your order, inviting you to our events, or sending you relevant marketing/advertising messages. Below, we describe what information we collect and how we obtain this information from you.

INFORMATION YOU PROVIDE TO US

If you create an account on ivaptisi.com, we will ask you to provide personal details such as your name, email address, phone number, and gender.

Additionally, when using our services, you may provide us with certain personal information, such as your postal address, payment details when placing an order through our online store, and your email address when signing up for one of our contests or newsletters.

INFORMATION WE RECEIVE FROM YOUR COMMUNICATION AND INTERACTION WITH US

We may collect information from the websites you visit and how you use them. When you visit one of our websites, your web browser sends data to our servers. With this information, we can optimize our services by personalizing and improving your experience when using our websites. This information may include:

  • Your IP address
  • The date and time of your visit
  • The referring URL (i.e., the website from which you came)
  • The pages you have visited on our website
  • Device and browser information (browser type and version, operating system, etc.)

Cookies and other identifiers: We and our partners use various technologies to collect and store information when you visit our websites, which may include sending one or more cookies or other identifiers to your device. Further in this document, you will find detailed information on how we use cookies and identifiers and how they can be disabled.

HOW WE USE YOUR INFORMATION

When you communicate and interact with us, we use and analyze your information to provide and improve our services. Your information may also be used for various other purposes, as described below:

  • Order Management: We use your name, address, and payment details to process and deliver your orders and keep you informed about the status of your order.
  • Customer Service: If you contact our Customer Service (or vice versa), we will use your order details and communication history to manage your order and provide you with the best possible service.
  • Other services of ivaptisi.com: We may use your information to provide the services you requested, such as promotional offers. This may include processing your participation in contests and promotional activities.
  • Marketing/Promotion: By creating an account on ivaptisi.com and providing your consent to use your information, or by ordering our products and services online, we may use your information to send you personalized marketing/promotional messages regarding products and/or services.

TYPES OF INFORMATION USED FOR MARKETING

Your interaction with ivaptisi.com provides us with valuable insights into your interests and preferences. Understanding and interpreting this information allows us to offer you the best possible experience.

To learn more about you and your interests, we analyze your interactions with ivaptisi.com, using various data such as:

  • Your age
  • Your location
  • Your purchase history on ivaptisi.com
  • Your product reviews and social media interactions

If you have given your consent, we will use this information to send you targeted advertising messages about ivaptisi.com products and our promotional offers. Additionally, we will use the collected data to generate general reports related to how consumers use our products and their experiences with our company.

COMMUNICATION METHODS

When you provide us with your contact details (email, phone number, or social media accounts), we will ask for your permission to use this information to send you personalized marketing/promotional messages.

If you no longer wish to receive messages through a particular communication channel, such as SMS, we provide an easy way within our messages to opt out. You can also request to unsubscribe by contacting our Customer Service at 2102626370 or via email at info@ivaptisi.com.

TYPE OF MESSAGES

The messages we send are targeted and tailored to your specific preferences and interests. Our direct marketing/promotional messages may include:

  • Advertising information about our products and services
  • Invitations to events and promotional offers
  • News and updates regarding Closet22

YOU HAVE CONTROL

Fair play and transparency are essential principles for us. We want to be transparent about the information we collect and offer you clear access to your data so you can modify or delete it or exercise any other rights related to your personal information.

ACCESS AND CORRECTION OF INFORMATION

Once you have ordered products or services or created an account on ivaptisi.com, you will have access to much of your data through our website. Our website allows you to add, update, or remove the information we hold about you.

If some information we hold about you is not available through our website, you may submit a free access request via Customer Service at info@ivaptisi.com.

Upon receiving your request, we will verify your identity and provide an overview of the information we have about you, including:

  • The purposes for which we use your information
  • The recipients of this information
  • The source of the data

Once you receive this information, you may choose to exercise your rights, such as requesting corrections to inaccurate information or requesting the deletion of your data.

WITHDRAWING CONSENT (OPT-OUT) AND UNSUBSCRIBING

All marketing/promotional communications include an easy way to unsubscribe from future messages, such as an unsubscribe link in the email.

If you want to withdraw your consent for all messages and the use of your data for marketing purposes, you can:

  • Click the unsubscribe link in the received messages
  • Contact Customer Service at info@ivaptisi.com or 2102626370

INFORMATION SHARING

We handle your personal data with great responsibility and confidentiality. We do not share your data with third parties, and it is used only for the purposes stated in this document.

LEGAL MATTERS AND LAW ENFORCEMENT

ivaptisi.com will not voluntarily disclose any personal information unless requested by law enforcement authorities or third parties. We will only disclose data upon receiving a valid court order or official request from law enforcement agencies.

SECURITY

We are committed to protecting your information and have taken the necessary technical and organizational measures to safeguard your data from loss, alteration, unauthorized access, or misuse.

We retain your data for a limited period of two years, starting from your last interaction with us, unless the law requires us to keep it for a longer period or if it is necessary for legal proceedings.

Unless stated otherwise, your data is stored and processed within the European Union.

CONTACT INFORMATION

If you have any questions about how we use your information, how you can exercise your rights, or our privacy policy, you can contact us at:

Customer Service
📧 info@ivaptisi.com
📞 2102626370

If you prefer to contact us by mail, you can send your request to:

ivaptisi.com
16 Agion Anargyron
Agioi Anargyroi, Attica
Greece